Posts

Showing posts from June, 2012

Those Pesky Web Portals

So just about every AMC has a web portal for appraisers to accept, track and upload assignments. Okay, I get it! For their convenience we accomodate their requests to use their proprietary systems. I'm sure it offers them many efficiencies but the trouble is that it offers us only more work and more headaches.

I love technolgy as much as any other geek but sometimes it gets to a point where it serves little benefit. Uploading a report had developed to a 3 click process but thanks to progress, we now have to create a separate UAD compliant XML file, a separate PDF of the invoice, save each locally, launch the browser, click the portal link, login, find file, upload separated files, wait..........and finally exit.

I recently had a file to upload which also required a user fee be paid prior to upload. After an error message, I contacted the client only to be told I needed to call their third party vendor of the portal software. After losing 45 minutes of my life, I called the clien…